Frequently Asked Questions

Q: I ordered something. When will it arrive?
A: Packing and shipping time varies by Vendor, so please check the item details. When an Order is Fulfilled, our system sends you an email with the Tracking Information. Please use that tracking information to sign up for notifications with the shipping company.

Q: I won't be home when the package arrives. What can I do?
A: Some companies like FedEx have a Manage Delivery feature, which allows you to decide when and where to receive your package. If possible, let us know before you make your Order if you have special shipment instructions (try our chat widget!). 

Q: I ordered Vintage equipment a month ago but the shipping website only says 'Dispatched from Kawasaki'?!
A: Updates for international parcels only occur when the package is scanned. That means there will not be a new update until the package arrives at your local Port of Entry. Seamail shipping with Japan Post takes up to 3 months, so please be patient. Check with your local Port of Entry and inform us if you need a copy of the invoice or packing slip in order to pay any applicable VAT.

Q: What if my item arrives damaged, or doesn't arrive at all?
A: That's not supposed to happen. Please contact us.

Q: What's with Clearance items?
A: We need to make space in the warehouse! If you need a discount to make something fit in your budget, chat with us and we'll see what kind of discount we can offer.

Q: When will you have more stuff?
A: That depends on the stuff. We can do Custom Orders, so please chat with us if you are looking for something specific.